OTRS 3.0 Beta released

(OTRS published today a press release announcing the 3.0 Beta…)
 

OTRS Launches 3.0 Beta with All-New GUI

New Ajax-powered open source Help Desk delivers quick-response user experience

Cupertino, CA - August 2, 2010 - OTRS (www.otrs.com), the world's leading provider of open source Help Desk and ITIL-compatible IT Service Management (ITSM) solutions, today launched the 3.0 beta of its help desk system, featuring a brand new Ajax-powered interface designed to dispatch help tickets 30 percent faster, under the most demanding usage scenarios.

"With the power of our help desk growing by leaps and bounds, we needed to come up with a creative new way to deliver that power to the user, especially in demanding, high usage situations," said Manuel Hecht, Director of Research and Development. "The solution was to create a brand new user-centered design employing the latest Ajax, xHTML, CSS, and other technologies. In designing our new help desk, we brought the user?s experiences and workflows front and center to drive our programming, rather than the other way around. The result is up to 30 percent quicker ticket turnaround under demanding high-usage scenarios, on top of enhanced features and accessibility."

New Features in Help Desk 3.0
The all-new user-centered design features an enhanced New Ticket dashboard, a dynamic Ticket Zoom view, enhanced search, an interactive Global Ticket overview, ticket archiving,and accessibility compliance. For download, please go to otrs.org/download/. OTRS worked with a specialized design agency to enhance and improve the user experience of the 3.0 product. The firm, ma ma interactive system design, is continuing to collaborate with OTRS to enhance style and usability of the OTRS open-source service innovation suite.

Read the Release Note
 

posted by jochen, 02-08-2010

business, ma ma ISD, press

Der 300-Millionen-Dollar Button

Mir sind wenige Studien bekannt, die versuchen, den Return of Investment von Design und Usability in Zahlen zu fassen… Es gibt sie aber doch:
»The $300 Million Button« von Jared M. Spool zeigt, dass bei einem Online-Shop ein einfacher Weg zum Ziel bare Münze wert sein kann: http://www.uie.com/articles/three_hund_million_button

posted by jochen, 22-10-2009

via IxDA Discuss

business, design, interface, internet, usability & human factors
Please enter ALT-Text for uploaded image.

»The Untold Story: How the iPhone Blew Up the Wireless Industry«

By Fred Vogelstein | 01.09.08 | WIRED MAGAZINE: ISSUE 16.02

The demo was not going well.

Again.

It was a late morning in the fall of 2006. Almost a year earlier, Steve Jobs had tasked about 200 of Apple's top engineers with creating the iPhone. Yet here, in Apple's boardroom, it was clear that the prototype was still a disaster. It wasn't just buggy, it flat-out didn't work. The phone dropped calls constantly, the battery stopped charging before it was full, data and applications routinely became corrupted and unusable. The list of problems seemed endless. At the end of the demo, Jobs fixed the dozen or so people in the room with a level stare and said, "We don't have a product yet." The effect was even more terrifying than one of Jobs' trademark tantrums. When the Apple chief screamed at his staff, it was scary but familiar. This time, his relative calm was unnerving. "It was one of the few times at Apple when I got a chill," says someone who was in the meeting. (…)

Read all (http://www.wired.com/gadgets/wireless/magazine/16-02/ff_iphone?currentPa...)

posted by jochen, 28-05-2009

via IxDA Discuss

business, hardware, technology

Design- & Marketing-Sprech für Fortgeschrittene, Teil 2


Virales Marketing im Todesstern Stuttgart…

posted by jochen, 22-05-2009

business, objets trouvés

Design & Marketing-Sprech für Fortgeschrittene, Teil I

»Das ist eine der most emotional Motorhaube effect, das wir haben je in eine BMW gehabt. Ich fand das wirklich beautiful, wie diese Form zeigt die Verspiegelung von der Natur durch diese Skulptur.« (Chris Bangle)
Weitere Zitate und Hörproben unter http://www.spiegel.de/auto/aktuell/0,1518,605232,00.html.

posted by jochen, 11-02-2009

business, design, objets trouvés